Orders are processed Mon-Fri between the hours of 8am and 4pm, excluding holidays. Orders placed in our local delivery area of Cleveland, Ohio before 3pm will be delivered by our truck the next business day. Orders placed outside of our local delivery area before 3pm will be shipped the same day by our freight carrier. Please inspect your packages after delivery. If you encounter a problem with your order please contact us ASAP at 216-391-4004.